Terms & Conditions

These are the terms and conditions (“Terms”) which apply to your purchase of goods from our website – www.blueelvin.com. We may change these Terms without notification and therefore it is your responsibility to check this page for any changes. Your continued use of our website means that you have accepted these Terms and the Privacy statement.

This website (blueelvin.com), (the "Website") is owned and operated by Blue Elvin Limited, also referred to hereafter as ‘Blue Elvin', ‘we', ‘us' or ‘our'. Our registered office is 18 Highbury Terrace, London, N5 1UP and is our main trading address.

Company Registration Number: 11368794

VAT Registration Number: 303 4752 30

Blue Elvin offers this website, including all information, tools and services available from this site to you, the “user”/“customer”, conditioned upon your acceptance of all terms, conditions, policies and notices stated here and/or available by hyperlink. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

Payments

Payments will be pre-authorised at the time of placing an order. No goods shall be supplied without payment and payment will be taken from your chosen payment method when you place your order.

We use Shopify secure payment gateways; they handle the transaction on our behalf and as such we do not at any time gain access to your full payment method details, except your address which is necessary in order for us to fulfil your order. We do not store credit card details nor do we share customer details with any 3rd parties.

Cancellations and Returns

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order up to 7 days after order confirmation date. We offer a 30 day returns policy from the date of receiving the goods. In this instance all refunds exclude postage costs, customs and import duties, unless a mistake has been made by us. For full Exchange and Returns information, please see our Shipping and Returns page here.

If for any reason, our site fails to cut off limits on products sold beyond stock, we have the right to cancel additional orders, due to insufficient stock. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed. 

Claims

Claims arising from damage, delay or partial loss of the goods in transit must be made in writing, via email, to Blue Elvin within seven working days of delivery. Blue Elvin shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by Blue Elvin, promptly return any of the goods subject to any claim and all packing materials securely packaged and tracked to Blue Elvin for examination.

Liability

If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, Blue Elvin would offer the customer a refund of their goods. This would exclude postage costs, customs and import duties. There is also the option for Blue Elvin to reship the undelivered product(s). In no circumstances shall the liability of Blue Elvin to the Customer under this condition exceed the invoice value of the goods.

Product Specifications

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part of content thereof) without notice at any time. The Customer's statutory rights will not be affected.

Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

Privacy Policy

We are committed to protecting your privacy. You can read our full Privacy Policy here.

Changes to Terms of Service 

You can review the most current version of the Terms of Service at any time at this page. 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact information

Questions about the Terms of Service should be sent to us at hello@blueelvin.com.